Wednesday, January 28, 2009

Google Apps Premier

BitWare Technologies, LLC is working to expand our product offerings. As part of this effort we are establishing ourselves as authorized resellers of Google Apps Premier Edition. In order to complete our certification we must deploy 25 users. Therefore, we are reaching out to friends, customers and family to ask if you or someone you know would be interested in Google Apps Premier for their business. If you are already using Google Apps and would like to see a comparison between the free edition and the premier edition a comparison can be found here:

For a $50 per user annual license a business can:
-Replace their existing mail, collaboration, and messaging systems with a Google based software as a service solution.
-Reduce costs by eliminating support overhead associated with the maintenance of in house solutions.
-25GB of storage per user (enough space to archive hundred of thousands of e-mails)
-Access to the complete suite of Google Applications including advanced collaboration and video conferencing features.

For more information please feel free to call shoot us an e-mail at

As always we are still very committed to the sale of our business phone systems and data network solutions. If you have a chance, please take a look at our products page and checkout our new Polycom Showcase while you are there:

Sunday, January 11, 2009

Part 1: VoIP Technologies Every Business Should Know – POE

Power Over Ethernet, commonly referred to as POE, is a technology that provides power to devices attached to a data network. Defined by the 802.3af network standard, POE takes advantage of unused wire pairs in a network cable to transmit low voltage power.

POE is an ideal technology combined with IP phones. Here are some reasons why:

• One connection for both data and power reduces clutter under the desk
• Traditional phone systems can be replaced by IP without additional power connections.
• Mobility – Phones can easily be moved wherever a network connection exists.
• Safety – Provides lower voltage power than traditional 120-volt outlets.
• Provides uninterrupted power to phones when combined with a UPS.
• Phones can easily be remotely shut down by disabling power from the network switch. A handy feature when reboots are required to upload firmware changes.

Additional applications for POE include security cameras, wireless access points and other network devices. To discover how a POE enabled network and phone system can benefit your business please drop us a note at


Friday, January 9, 2009

What is Driving Convergence

A recent study by IDC finds that cost savings will drive the transition to hosted VoIP and VoIP trunking over the next couple of years.

"Essentially, the problem is that in many cases there is no current “problem” to fix. The “problem” essentially can be created, though. If a potential customer finds out that they are “overpaying” by quite some amount for their voice and broadband access services, that becomes a problem. "

The article even mentions services provided by Junction Networks, a BitWare approved provider of VoIP trunking services for Asterisk.

For those interested in the background, convergence is simply the transmission of voice and data across a single media. Traditionally, voice was transmitted across voice lines, or phone lines. This service is often referred to by telecommunications geeks as the Plain Old Telephone System or POTS. In the early 90's phone companies began offering a new type of network service know as the Integrated Services Digital Network or ISDN. ISDN came in two flavors, 128kb BRI and 1.5mb PRI. The great thing about ISDN was that it was the first technology to use channels for both voice and data.

In modern terms convergence is the transmission of voice, data, video, and anything else you can imagine across a data network -- either the Internet or a private network. Some great examples of convergence are the cable company providing broadband Internet, television, and phone service over cable; AT&T U-verse that sends television, phone, and Internet over DSL; and hosted voice services such as Vonage.

So, all this convergence stuff is really great, but how does that save a business money?

There are several methods available to achieve cost savings from converged technologies. In fact, for a new phone system there really is no other way to go from an ROI and feature benefit's perspective. For existing phone systems it really depends on the situation. However, generally speaking converged networks are less expensive to maintain, do not require multiple networks within a single building (i.e. a telephone network and separate data network), and offer features such a using the Internet to interconnect multiple phone systems, thereby bypassing the phone company (free phone calls between sites, woo hoo!).

Do you even like your current phone company?

Other advantages, such as least cost routing can also be leveraged. Having an IP capable phone system that can select traditional circuits for free local calls or cheaper IP trunks for international calling adds up to big bucks when the phone bills arrive. Using the provider that gives the best rate for a given calling scenario puts the power back into the customer's hands to negotiate a route that is most cost effective while putting pressure back on the phone companies to offer competitive rates.

If your business is intersted in a free phone bill analysis to determin if it is currently paying too much for voice services we would love to hear from you. Just drop us a note at and someone will contact you shortly.


Thursday, January 8, 2009

Device Management Updates for BitWare UCS

We are excited to announce the addition of directory management to the BitWare Unified Communications server through version 1.1 of our device management feature.

We pride ourselves in our ability to deliver Asterisk solutions to our customers with features that set us apart from our competition. Our device management feature, that configures and manages Polycom phones within the FreePBX extension module, is one of the value added features incorporated into our systems.

Our device management feature:

• Creates phone configurations in one easy step.
• Manages changes to existing configurations.
• Ensures that phones are configured consistently with a standard set of options.
• Saves configurations in the tftpboot server directory where they are uploaded by phones.
• Creates a central repository for phone configurations.

Directory File Management

Now in addition to managing phone registrations, our updated device management module also creates directory files. By default device management will create a new directory file for all of the devices registered to the system whenever a new phone is configured. By also checking the Generate Directory checkbox, device management will create a special directory file for that phone allowing accesses to the presence of other phones registered with the phone system through the Busy Lamp Field [BLF] feature available on many popular IP phones.

Device Presence

Device presence is a great feature for receptionists or other users who need to see the status of other phones in the office. This feature is even more exciting combined with the Polycom sidecar expansion module for the Soundpoint IP 601 and 650 phones. The sidecars, combined with presence, turn the phone into a full-featured attendant console capable of displaying the status of 46 or more extensions.

For more information about device management and the many other features of UCS please visit our products page at

Please note this feature is currently available for Polycom phones. While we do not currently support other brands , the code is flexible enough to support other device brands upon request. If you are interested in incorporating device management into your Asterisk/FreePBX installation, or if you would like more information about our phone system please e-mail us at Of course for all of our existing customers under our support this is a free update.

Asterisk Continues to Grow in Popularity

Digium, corporate sponsor of the Asterisk open source telephony project, reports a record rise in Asterisk downloads. For 2008 over 1.5 million copies of Asterisk were downloaded marking a 50% increase in Asterisk distribution. According to Digium the increase stems from businesses searching for cost efective technologies in a dificult economy.

For businesses who have already discovered the wonderful features and cost savings associated with an Asterisk based phone system this should come as no surprise. Those who have not may be interested to learn that Asterisk is a full featured business phone system capable of Voice over IP as well as traditional voice services.

To learn more about Asterisk:

To find out about BitWare's Asterisk based phone systems:


Wednesday, January 7, 2009

This Blog

Welcome to the BitWare Technologies LLC Voice Over IP and Technology blog.

The intent of this blog is to discuss business technologies focused on VoIP, convergence, Asterisk, and BitWare's products and services. Please feel free to e-mail questions, comments, or topic ideas to

BitWare, a Michigan based technology solution company, provides services to small businesses and specializes in phone systems based on the Asterisk open source phone system, data networking and Voice over IP. Founded in 2005 by telecommunications and data network veterans, we are now in our fourth year of service. If you are interested in a voice solution please take a moment to view our product line at